Privacy Policy

1Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, phone number, and other information you choose to provide.
• Reservation and trip details: Pickup and drop-off locations, travel dates and times, passenger counts, flight numbers, itinerary details, and any transportation accommodations or requests you share with us, such as wheelchair assistance.
• Payment and billing details: Information needed to process reservations and payments, such as billing details and transaction records. Card information may be handled by our payment-processing providers.
• Website usage and device information: Pages visited, interactions with our website, IP address, browser, device type, and similar technical information where collected through website tools.
• Location information: Pickup and destination addresses you submit, and device-based location information if a feature requests it and you enable that feature.
• Communications: Questions, service requests, feedback, and messages you send to our team.

2How We Use Your Information

We use personal information as reasonably needed to:

• Provide quotes, confirm reservations, schedule pickups, and deliver transportation services.
• Coordinate airport pickups, monitor flight-related details when available, and respond to trip changes or special requests.
• Process payments, send receipts, and provide customer support.
• Communicate important reservation updates and service-related notices.
• Send promotional communications only where permitted and, for marketing text messages, where you have specifically opted in.
• Improve our website, customer experience, service operations, and security.
• Meet applicable legal obligations and investigate suspected misuse or fraud.

3How We Share Information

We may disclose information when reasonably necessary to provide our services or meet legal requirements, including:

• Service providers: Booking technology, payment processors, website providers, communications vendors, and customer support partners operating on our behalf.
• Transportation operations: Drivers or transportation partners who need trip-related details to fulfill your reservation.
• Legal obligations: Government or other authorized parties when disclosure is required by applicable law or valid legal process.
• Business transactions: Parties involved in a merger, acquisition, reorganization, or sale, subject to applicable requirements.
• At your direction: Other parties when you ask us to share information or provide consent.

We do not sell or rent personal information. See Section 12 for additional restrictions that apply specifically to mobile numbers and text-message consent data.

4Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, alteration, or disclosure. No online service or storage method can be guaranteed completely secure.

5How Long We Keep Information

We retain personal information only as long as reasonably necessary for reservations, customer service, business records, dispute resolution, and applicable legal or regulatory obligations. Retention periods may differ depending on the information and the purpose for which it is held.

6Your Privacy Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of your personal information; to object to or limit certain processing; to withdraw consent where applicable; or to request a copy of information in a portable format.

To submit a request, contact us at 678-977-7429 or [email protected]. We may need to verify your identity before processing a request.

7Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support site functionality, remember preferences, measure traffic, and improve the booking experience. You can manage or disable cookies through your browser settings. Some website features may work differently if cookies are disabled.

8Third-Party Websites & Tools

Our website may link to third-party sites or use third-party booking and payment tools. Those third parties may handle information under their own privacy policies. We encourage you to review those policies before submitting information.

9Updates to This Privacy Policy

We may revise this Privacy Policy as our services, technology, or legal obligations change. When we make updates, we will publish the revised policy on this page and update its effective date. Please review this page periodically.

10Contact Us

For questions about this Privacy Policy or how your information is handled, please contact Airline Limousine Service:

11SMS Communications & Opt-In

If you specifically opt in to receive text messages from Airline Limousine Service through an applicable booking form, website form, or another express-consent process, we may send messages based on the choices you make, including:

• Booking confirmations and reservation reminders.
• Pickup details, service updates, and changes to your trip.
• Customer support replies and other service-related communications.
• Promotional offers and marketing messages only if you separately consent to marketing texts.

SMS consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Opt out: Reply STOP to any SMS message to unsubscribe. Help: Reply HELP or contact us at 678-977-7429.

12Mobile Information Sharing Statement

Airline Limousine Service does not sell, rent, or share mobile phone numbers, SMS opt-in information, or text-message consent data with third parties or affiliates for marketing or promotional purposes.

We may share mobile information with service providers solely to deliver authorized text messages and support related business operations. Such providers may use the information only to perform those services on our behalf.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional use.